Messaging keeps your conversation, uploaded files and next steps with your Rask advice team in one place.
Messaging is part of Rask’s personal advice service. It is available to Rask advice clients, including from the time you book your first advice call. If you are not an advice client and need a hand with anything, email us at [email protected].
Why use Rask messaging?
- One ongoing conversation: Your conversation stays with you, even if the people supporting you change.
- Privacy: Messages are available only to you and authorised Rask team members.
- Context: Your advice team can use your Living Profile alongside your messages.
- History: Return to earlier messages and files whenever you need them.
Key features
- File uploads: Attach a new file from your device when it helps explain your question.
- Conversation history: See recent messages first and load older messages when needed.
- Notifications: Receive alerts about replies according to your notification settings.
Start here
Tips for better communication
- Lead with the question: Start each message clearly, such as “Can you help with my tax question?” or “What do you need for my home loan?”.
- Be specific: The more useful context you provide, the faster your advice team can help.
- Attach relevant files: Use the paperclip in the message composer to upload a file from your device.