So you want to ask your advice team a question or find an earlier message? Messaging gives you one ongoing conversation with your Rask advice team. Messaging is available to Rask advice clients — if you are not an advice client, email us at [email protected] instead.
Why use in-app messaging?
Rask messaging keeps your conversation in the authenticated app and makes it available only to you and authorised Rask team members. Your conversation stays in place if the people supporting you change.
How to send a message
- Go to Messaging.
- Open your Rask advice team conversation, or select Start conversation if this is your first message.
- Type your message in the text box at the bottom.
- To include a file, select the paperclip and upload it from your device.
- Select the send button.
Find earlier messages
Recent messages appear when you open the conversation. Use Load older messages to move further back through its history.
Tips for better advice
- Be specific: Instead of “I have a question about my super,” try “I’m looking at my QSuper balance and noticed the insurance fee changed.”
- Set the context: Begin your message with a clear question, such as “Can you review my super?” or “What do you need for my home loan?”.
- Attach the source: If you’re discussing a statement or letter, upload it directly with your message.