You can report a problem or share an idea directly from the app without leaving your page.
How to submit a report
- Click the floating Rask button, or open your account menu and choose Report an issue.
- Choose Report a bug or problem or Share an idea or feedback.
- Describe what you were trying to do and what happened, or explain your idea. For feedback, choose the category that fits best.
- If you are signed in and reporting a bug, you can add one PNG or JPG screenshot, up to 2 MB. Remove financial details and other private information from the image first.
- Choose whether we can contact you about your feedback. When you are signed out, you can optionally enter a contact email.
- Select Send report or Share feedback.
If you are having trouble signing in, the Rask button on the login page still lets you send a text report. Screenshots require you to finish signing in.
The same menu also links to the Help centre and Contact support for account or billing questions.
Move the Rask button
Drag the Rask button with your mouse or finger, then release it. It snaps to the nearest screen edge and remembers its position on this device. The button stays within the screen when you resize the window.
Select the information icon in the popup for this guidance. You can also open the reporter through Report an issue in your account menu.
What gets attached automatically
- Current page path and URL
- Page title
- Timestamp, timezone, and locale
- Browser user agent and viewport size
This context helps our team understand the issue. URL query parameters and invitation tokens are removed from the page context.
After you submit
- You’ll see a report reference ID in the popup.
- The report is saved for the Rask team to review.
- We may follow up if you gave permission and provided a contact email.
- Select Share something else to return to the help menu, or Done to close it.
Short surveys and reviews
You may also see an optional survey about the platform, or a request to rate a course or your financial-profile experience after completing it. Your answers help us decide what to improve. You can choose Not now if the timing does not suit you.